Refund policy
We’re confident you’re going to love your MAGFAST gear.
But if for some reason when you receive your MAGFAST order, you want to send it back, then we’ve got a straightforward return process ready for you.
There are a few easy guidelines to our return policy:
1. 30‑day return window
We are confident you’ll love your MAGFAST products. We use high‑grade materials, engineer our products to last, and have a warranty policy that reflects our commitment.
You’ve got 30 days from delivery to decide if MAGFAST is right for you.
2. Condition of returned items
We can only accept items in new, or like‑new, resell‑able condition.
Returns that show signs of abuse, modification or damage are not eligible. As with our warranty, cosmetic damage and mistreatment – stamping on it, dropping it from the roof or showering with it – voids coverage. Please return the complete product with all original packaging and accessories.
3. Customer-shipped returns
If you decide to return a product, you will need to create and pay for your own shipping label. We recommend using a trackable service; you’re responsible for the item until it arrives.
4. Restocking fee
You wouldn't want to receive a product in anything other than pristine condition, so we don't sell them in any other condition. Any returned items require inspection, repackaging and restocking. To make that possible, and protect your shopping experience, we charge a 10 % restocking fee. This fee helps us keep our prices fair and transparent.
5. Refund Processing
Once your return is delivered and inspected, we’ll process your refund. Please allow 10–14 business days after we receive your return for the refund to post back to your original payment method.
6. How to start a return
Contact us at: Hello@MAGFAST.com. We'll help find the best way to assist you & send you the information you'll need for a successful return. Then just ship your MAGFAST product back to us at the address we provide and we'll handle the rest.
7. The Legal considerations
This return policy stands alone. It doesn’t affect any statutory rights you may have under local law, which vary by state and country. We reserve the right to refuse returns that are fraudulent or abusive and may void your coverage if we believe you’ve obtained your MAGFAST product through deceptive means.
Our goal is to make any return as painless as possible while maintaining fairness to all customers. We hope this clear, friendly policy reflects the trust and transparency we strive for in everything we do
Refunds
We understand that some pre-order customers may click ‘yes’ while they’re still making a choice, or sometimes they pledge for a pre-order and then reconsider, so there is a 72 hour grace period immediately following a pre-order pledge where it can be refunded. Please email your refund request to: hello@MAGFAST.com. Refunds will be processed in 7-10 days.
After the 72 hour grace period, no refunds will be given until you have received the products you pre-order. Then, if you’re not delighted, return them in resale-able condition for a prompt and courteous refund. This policy is designed to protect you from an impulse decision, and from poor product quality and protect all other MAGFAST supporters by ensuring that committed cash remains with the company during the critical development period.
Completing any transaction on this site does not:
a. give you any rights or ownership in or to MAGFAST, the campaign or any other person’s contribution or payment;
b. give you any distribution rights of MAGFAST;
c. give you any rights to control or otherwise direct or limit or otherwise affect MAGFAST.
It is up to you to ask such questions and undertake such due diligence as you deem necessary. MAGFAST may, in its sole discretion and judgment refund monies but is under no obligation to do so, beyond the policy outlined above.